Welcome to Pic My Laundry, a professional laundry and garment care service operated by AI Amigo Technology Pvt Ltd through www.picmylaundry.com. By accessing our website, placing an order, or using our laundry, dry cleaning, ironing, alteration, or garment care services, you agree to the following Terms and Conditions.

1. Acceptance of Terms

By using Pic My Laundry services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with any part of these terms, you should not use our website or services.

2. Services Offered

Pic My Laundry provides professional garment care services including wash and fold, wash and iron, ironing, dry cleaning, alterations, repairs, and related fabric care services. Service availability may vary based on location, garment type, fabric condition, pickup area, and operational capacity.

3. Customer Responsibilities

Customers are responsible for providing correct contact details, pickup and delivery address, service instructions, and garment-related information. Customers should check all pockets and remove valuables, cash, jewellery, documents, accessories, or personal items before handing over garments. Pic My Laundry will not be responsible for items left inside clothing or laundry bags.

4. Garment Care and Service Limitations

We make every reasonable effort to clean and handle garments professionally. However, certain fabrics, stains, colors, embellishments, buttons, zippers, prints, embroidery, and old or weak garments may react differently during washing, ironing, or dry cleaning. Pic My Laundry will not be liable for damage caused due to poor fabric quality, color bleeding, shrinkage, manufacturer defects, pre-existing wear and tear, weak stitching, or incorrect care labels.

5. Stain Removal

Stain removal depends on the type, age, depth, and nature of the stain. While we use professional cleaning processes, complete stain removal cannot be guaranteed. Some stains may become permanent if previously treated, aged, or absorbed deeply into the fabric.

6. Pickup and Delivery

Pickup and delivery services may be available in selected service areas. Customers must ensure availability at the scheduled pickup and delivery time. Any delay due to incorrect address, customer unavailability, traffic, weather, operational issues, or circumstances beyond our control may affect the service timeline.

7. Order Processing and Delivery Timeline

Estimated delivery timelines are provided for customer convenience and may vary based on order size, garment type, service selected, stain treatment, dry cleaning requirements, alteration work, or unforeseen operational delays. Pic My Laundry aims to provide timely service but does not guarantee delivery within a fixed time unless specifically confirmed in writing.

8. Pricing and Payments

Service charges will be calculated based on the selected service, garment type, quantity, weight, fabric care requirement, pickup/delivery option, or any additional service requested by the customer. Prices may be updated from time to time without prior notice. Customers are required to pay applicable charges before or at the time of delivery, as per the payment method provided.

9. Cancellation and Refunds

Orders may be cancelled only before processing has started. Once garments are picked up, sorted, washed, dry cleaned, ironed, altered, or processed, cancellation may not be allowed. Refunds, if applicable, will be reviewed on a case-by-case basis and processed according to company policy.

10. Damaged or Lost Garments

Customers must inspect garments at the time of delivery. Any claim related to missing, damaged, or incorrect garments must be reported within 24 hours of delivery with valid order details and supporting information. Pic My Laundry will review such claims and may offer resolution at its discretion, subject to service records and garment condition. Liability, if accepted, may be limited to the service value or reasonable compensation as determined by the company.

11. Alterations and Repairs

Alteration and repair services are provided based on customer instructions and garment condition. Final fitting may depend on fabric availability, garment structure, previous stitching, and customer measurements. Pic My Laundry will not be responsible for unsatisfactory results caused by incorrect measurements, unclear instructions, fabric limitations, or pre-existing garment defects.

12. Prohibited Items

Customers must not submit garments or items containing hazardous materials, sharp objects, chemicals, flammable substances, biohazards, pests, or illegal items. Pic My Laundry reserves the right to refuse service for any item considered unsafe, unhygienic, unsuitable, or restricted.

13. Service Refusal

Pic My Laundry reserves the right to refuse, cancel, or discontinue any order due to fabric risk, hygiene concerns, improper garment condition, unavailable service area, non-payment, abusive behavior, operational limitations, or violation of these Terms and Conditions.

14. Website Use

Users agree to use picmylaundry.com only for lawful purposes. Users must not misuse the website, attempt unauthorized access, upload harmful content, interfere with website functionality, or use the platform in any way that may harm Pic My Laundry, its customers, or service providers.

15. Intellectual Property

All website content, including text, graphics, logos, images, service descriptions, design elements, and brand materials, belongs to Pic My Laundry or AI Amigo Technology Pvt Ltd unless otherwise stated. Unauthorized copying, reproduction, modification, or commercial use of website content is strictly prohibited.

16. Privacy

Customer information is collected and used for order processing, service communication, pickup and delivery coordination, payment handling, customer support, and service improvement. Use of personal information will be governed by our Privacy Policy.

17. Limitation of Liability

Pic My Laundry will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services. Our liability for any service-related claim shall be limited to the amount paid for the specific service, unless otherwise required by applicable law.

18. Changes to Terms

Pic My Laundry reserves the right to update, modify, or replace these Terms and Conditions at any time. Updated terms will be posted on picmylaundry.com. Continued use of our website or services after changes are posted means you accept the revised terms.

19. Governing Law

These Terms and Conditions shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in India, unless otherwise required by applicable law.

20. Contact Us

For any questions, complaints, or service-related concerns, customers may contact Pic My Laundry through the contact details provided on picmylaundry.com.

Pic My Laundry

A laundry and garment care service by AI Amigo Technology Pvt Ltd
Website: www.picmylaundry.com