DO MY LAUNDRY - Return & Refund Policy

This Return and Refund Policy explains the conditions under which refunds, service adjustments, cancellations, and related requests are handled by Pic My Laundry.

1. Service-Based Policy

Pic My Laundry provides service-based garment care solutions. Since laundry, dry cleaning, ironing, and alteration services are performed on customer-owned garments, completed services cannot be returned in the same way as physical products.

Refunds, reprocessing, or service adjustments may be considered only in eligible cases after proper review by our team.

2. Order Cancellation

Customers may request order cancellation before garment pickup or before service processing begins. Once garments are picked up, sorted, washed, dry cleaned, ironed, altered, repaired, or processed, cancellation may not be allowed.

If a cancellation request is accepted, any applicable refund will be processed as per the payment method and company policy.

3. Refund Eligibility

A refund or service adjustment may be considered in the following cases:

Service was not delivered due to operational reasons from Pic My Laundry.
Duplicate payment or excess payment was made by the customer.
Order was cancelled before processing started and approved by our team.
A valid service issue is reported and verified by Pic My Laundry.
Garment-related concern is reviewed and accepted under our claim policy.

4. Non-Refundable Cases

Refunds may not be applicable in the following cases:

Customer changes their mind after service processing has started.
Delay caused by incorrect address, customer unavailability, or incomplete instructions.
Stains, marks, or odors that cannot be fully removed after professional cleaning.
Damage caused by weak fabric, color bleeding, shrinkage, loose stitching, old garments, poor fabric quality, or incorrect manufacturer care labels.
Items left inside pockets, including cash, cards, jewellery, documents, keys, or personal belongings.
Alteration results affected by incorrect measurements, unclear instructions, or garment limitations.

5. Rewash or Reprocessing

If a customer is not satisfied with the cleaning quality, Pic My Laundry may offer rewash, re-ironing, or reprocessing after reviewing the garment condition and service record. Such requests must be raised within the specified claim period and the garment must not be used, altered, or washed again after delivery.

Reprocessing approval will be at the discretion of Pic My Laundry.

6. Damaged or Missing Garments

Customers must inspect garments at the time of delivery. Any concern related to missing, damaged, or incorrect garments must be reported within 24 hours of delivery with order details and supporting proof.

Pic My Laundry will investigate the issue based on order records, garment condition, service process, and available evidence. If liability is accepted, compensation may be limited to the service value or reasonable compensation as determined by the company.

7. Stain Removal Disclaimer

While Pic My Laundry uses professional garment care methods, complete stain removal cannot be guaranteed. Some stains may be permanent due to age, fabric type, previous treatment, chemical reaction, or deep absorption into the fabric. Refunds will not be issued solely because a stain could not be completely removed.

8. Pickup and Delivery Charges

Pickup and delivery charges, if applicable, may be non-refundable once pickup or delivery service has been completed. If an order is cancelled before pickup or due to service unavailability from our side, such charges may be refunded as per company review.

9. Refund Processing Timeline

Approved refunds will be processed to the original payment method or other approved mode of refund. Refund timelines may vary depending on the payment gateway, bank, wallet, UPI provider, or internal processing requirements.

Pic My Laundry will make reasonable efforts to process approved refunds within a reasonable business timeline.

10. Customer Claim Process

To raise a return, refund, rewash, damage, or missing garment concern, customers must contact Pic My Laundry with:

Order ID or invoice number.
Customer name and registered contact details.
Clear description of the issue.
Photos or supporting proof, where applicable.
Date of delivery or service completion.

Claims submitted after the specified claim period may not be accepted.

11. Final Decision

All refund, return, rewash, reprocessing, damage, and compensation claims will be reviewed by Pic My Laundry. The final decision will be based on service records, garment condition, customer instructions, and applicable company policy.

12. Policy Updates

Pic My Laundry reserves the right to update or modify this Return and Refund Policy at any time. Updated policies will be posted on www.picmylaundry.com. Continued use of our services after policy updates means you accept the revised policy.

13. Contact Us

For return, refund, cancellation, or service-related concerns, customers may contact us through the contact details available on www.picmylaundry.com.

Return & Refund Policy

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