DO MY LAUNDRY - Privacy Policy

By using our website or laundry, dry cleaning, ironing, alteration, repair, pickup, or delivery services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and service-related information when you visit our website, place an order, contact us, or use our services. This may include:

Name, mobile number, email address, and pickup/delivery address
Order details, service preferences, garment care instructions, and delivery notes
Payment details, transaction status, invoices, and billing information
Website usage data such as IP address, browser type, device information, cookies, and page activity
Communication records shared through calls, emails, WhatsApp, website forms, or customer support channels

2. How We Use Your Information

Pic My Laundry uses customer information to provide smooth, reliable, and personalized laundry services. Your information may be used for:

Processing laundry, dry cleaning, ironing, alteration, and repair orders
Scheduling pickup and delivery services
Sending order updates, payment confirmations, service notifications, and customer support responses
Improving our website, service quality, customer experience, and operational efficiency
Managing invoices, payments, refunds, complaints, and service records
Sharing offers, updates, or promotional communication where permitted by law or customer consent

3. Payment Information

Payments may be processed through secure third-party payment gateways or approved payment partners. Pic My Laundry does not intend to store sensitive card, UPI, or banking details unless required for transaction records or permitted by applicable law. Customers should review the privacy policy of the relevant payment provider for details on payment data handling.

4. Sharing of Information

We may share limited customer information with trusted service partners only when required to complete an order or operate our services. This may include pickup and delivery partners, laundry processing teams, dry cleaning units, payment gateways, IT service providers, customer support tools, and legal or regulatory authorities where required. We do not sell customer personal information to third parties.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience, analyze website performance, remember preferences, and support marketing or service improvement. Customers may control or disable cookies through browser settings; however, some website features may not work properly if cookies are disabled.

6. Data Security

Pic My Laundry takes reasonable technical, administrative, and operational measures to protect customer information from unauthorized access, misuse, loss, alteration, or disclosure. However, no digital platform, website, or internet-based transmission can be guaranteed to be completely secure.

7. Data Retention

We may retain customer information for as long as necessary to provide services, maintain order history, resolve disputes, process payments, comply with legal obligations, improve services, and support business records. When information is no longer required, we may delete, anonymize, or securely archive it as per applicable business and legal requirements.

8. Customer Rights and Choices

Customers may request access, correction, update, or deletion of their personal information, subject to legal, operational, and service record requirements. Customers may also request to stop receiving promotional communication by contacting us or using available opt-out options.

9. Service Communications

Even if a customer opts out of promotional communication, Pic My Laundry may still send important service-related messages such as order confirmations, pickup updates, delivery alerts, payment updates, policy updates, complaint responses, or account-related communication.

10. Third-Party Links

Our website may contain links to third-party websites, payment gateways, social media pages, or service tools. Pic My Laundry is not responsible for the privacy practices, content, security, or policies of third-party websites. Customers are advised to review third-party privacy policies before sharing personal information.

11. Children's Privacy

Our services are intended for general customers and are not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent. If such information is found, we may delete it as per applicable law.

12. Legal Compliance

We may use, store, process, or disclose customer information when required to comply with applicable laws, regulations, legal processes, government requests, fraud prevention, security protection, dispute resolution, or enforcement of our Terms and Conditions.

13. Updates to This Privacy Policy

Pic My Laundry may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. Updated policies will be posted on picmylaundry.com. Continued use of our website or services after changes are posted means you accept the revised Privacy Policy.

14. Contact Us

For any questions, privacy requests, complaints, or concerns regarding this Privacy Policy, customers may contact us through the contact details available on www.picmylaundry.com.

Privacy Policy

Dry cleaning and laundry service, made to make life fresher